Intelligent support ticketing.
Automatically create support tickets from problematic calls. Complete context including transcripts, recordings, and customer profiles for fast resolution.
Customer wants to upgrade from Basic to Pro plan. Confirmed pricing and features.
HubSpot integration failing since yesterday. Error code: SYNC_401. Escalated to engineering.
Customer requested CSV export for analytics. Feature already exists in Settings > Export.
Customer wants to upgrade from Basic to Pro plan. Confirmed pricing and features.
HubSpot integration failing since yesterday. Error code: SYNC_401. Escalated to engineering.
Customer requested CSV export for analytics. Feature already exists in Settings > Export.
Smart support management
Everything you need to track, manage, and resolve customer issues efficiently.
Auto-create tickets
Detect negative sentiment, specific keywords, or long call durations to automatically generate support tickets with full context.
Complete context
Every ticket includes the call transcript, recording, customer profile, and history so your team has everything needed.
Priority management
Organize tickets by priority levels and custom categories. Visual boards help your team focus on what matters most.
SLA tracking
Monitor response times, resolution rates, and team performance. Track SLA compliance and identify bottlenecks.
Multi-client support
Manage tickets for multiple clients with isolated workspaces, custom categories, and client-specific reporting.
Workflow stages
Define custom workflow stages for each client. Move tickets through your process with drag-and-drop kanban boards.
Streamlined ticket workflow
From automatic detection to resolution and reporting.
Automatic detection
Our AI monitors every call for negative sentiment, escalation keywords, or unusual duration to identify issues requiring attention.
Context capture
When a ticket is created, we automatically attach the full call transcript, recording, customer profile, and interaction history.
Team assignment
Tickets are automatically prioritized and assigned to the appropriate team member based on category, client, and workload.
Visual management
Use kanban-style boards to move tickets through custom workflow stages. See progress at a glance across all clients.
Track & resolve
Monitor resolution times, response SLAs, and team performance. Identify patterns to prevent future issues.
Built for support teams
From call centers to enterprise support, our platform scales with your team.
Call center support
Manage support operations for multiple clients from one platform with isolated workspaces.
Custom workflows
Define unique ticket stages and categories for each client's specific needs.
Performance analytics
Track resolution rates, response times, and team metrics with detailed reporting.
Team collaboration
Assign tickets, add internal notes, and collaborate seamlessly across your support team.
Ready to streamline
your support?
Start managing support tickets with AI-powered automation today. Full context, smart routing, and powerful analytics from day one.